Privacy Policy
Thomson Rural Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information
Contact Details
Post: 51 Station Road, Snainton, SCARBOROUGH, North Yorkshire, YO13 9AP, GB
Telephone: 07512647780
Email: josh@thomsonrural.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
· Names and contact details
· Addresses
· Third party information (such as family members or other relevant parties)
· Payment details (including card or bank information for transfers and direct debits)
· Financial data (including income and expenditure)
· Usage data (including information about how you interact with and use our website, products and services)
· Records of meetings and decisions
· Website user information
We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
· Addresses
We collect or use the following personal information to comply with legal requirements:
· Name
· Contact information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
You will not have to pay to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.[AJ1]
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
· Directly from you
How long we keep information
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
Who we share information with
We may share your personal data where necessary with the data processors set out below.
Coretime
This data processor does the following activities for us: Project Management Software
Landapp
This data processor does the following activities for us: Land Mapping Software
Soil Benchmark
This data processor does the following activities for us: Soil Management Software
Farmwise
This data processor does the following activities for us: Nutrient Management Software
Xero
This data processor does the following activities for us: Accounting Software
HubSpot
This data processor does the following activities for us: CRM System
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
These data processors may transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:[AJ3]
· they will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data; or
· use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers.
Third Parties
A third party to whom we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 10 April 2025
Cookie Policy
Last Updated: 10/04/2025
At Thomson Rural Ltd ("we," "our," "us"), we are committed to protecting your privacy and ensuring transparency about how we use cookies and similar technologies on our website.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve user experience by remembering preferences, analyzing website traffic, and enabling certain functionalities.
2. How We Use Cookies
We use cookies for the following purposes:
Essential Cookies: These are necessary for the website to function properly.
Performance Cookies: These help us understand how visitors use our website to improve functionality.
Functional Cookies: These enable personalized features, such as remembering your preferences.
Marketing Cookies: These track user activity to provide relevant advertising.
3. Types of Cookies We Use
Our website may use both first-party and third-party cookies:
Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Remain on your device for a set period or until manually deleted.
Third-Party Cookies: Placed by third-party services (e.g., Google Analytics, social media platforms) to help analyze traffic and deliver advertisements.
4. Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality. For more details on managing cookies, visit www.allaboutcookies.org.
5. Third-Party Services
We may use third-party services, such as analytics and advertising providers, that use cookies. These providers have their own privacy policies governing their use of cookies.
6. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
If you have any questions about our Cookie Policy, please contact us at:
Thomson Rural Ltd
